Effective Date: 09-01-2024
Agency Name: Universal Digital Agency
Email: contact@universaldigitalagency.com
Website: www.universaldigitalagency.com
1. Introduction
At Universal Digital Agency, we value the privacy and confidentiality of our clients, website visitors, and communication partners. This Privacy Policy outlines how we collect, process, store, and safeguard your personal and business-related information. By engaging with us, you agree to the practices described below.
2. Information We Collect
- We may collect and process the following categories of data:
Personally Identifiable Information (PII): Full name, email address, contact number, billing/shipping addresses, and social media usernames. - Business & Brand Information: Company name, logos, taglines, scripts, passwords (if voluntarily shared), login credentials, video footage, and other brand assets required for project execution.
- Technical Information: IP addresses, device type, operating system, browser type, referring URL, and time zone settings, collected automatically when you visit our website.
- Usage Data: Pages visited, navigation behaviour, time spent on our site, and interactions with forms or downloads.
- Financial Information: Invoice records, transaction IDs, and payment confirmation details (Note: We do not store credit/debit card information; transactions are handled through secure third-party gateways).
3. Purpose of Data Collection
- We use the collected data strictly for operational, communication, and project-related purposes, including but not limited to:
Executing client projects (e.g., editing videos, designing websites, managing brand assets). - Verifying identity and onboarding new clients or partners.
- Issuing invoices and tracking payment status.
- Responding to inquiries, revision requests, or feedback.
- Sending service-related updates, file deliveries, and project status reports.
- Complying with local legal, financial, and contractual obligations.
- Improving our digital platforms and client service delivery.
- We do not engage in unsolicited marketing or share/sell your data with unrelated third parties.
4. Data Sharing and Disclosure
We may share your data in the following limited cases:
- Authorized Team Members or Project-Based Contractors: Access granted only when necessary for project execution, under strict confidentiality obligations.
- Third-Party Services: Payment processors (e.g., PayPal, Stripe), cloud storage providers, communication tools, and website hosting services each governed by their own security protocols.
- Legal Requirements: If required by law, court order, or government authority, we may disclose your information to comply with legal obligations.
All third parties with access to client data are vetted and required to adhere to strict data protection standards.
5. Cookies & Tracking Technologies
Our website may use cookies and analytical tools to enhance user experience. These tools may collect anonymous usage data to help us:
- Understand how visitors use our website.
- Track performance, speed, and technical issues.
- Remember user preferences on return visits.
You may disable cookies via your browser settings, though some site functionalities may be impacted.
6. Data Retention Policy
All project-related files, communication transcripts, brand assets, and sensitive client content will be retained for a maximum period of 7 calendar days after final delivery.
After this period, all files will be permanently deleted from our storage systems unless otherwise agreed in writing.
Invoices and financial records may be retained longer, as required by tax and financial regulations.
Clients are responsible for downloading and backing up their final files within the provided time frame.
7. Data Security Measures
We implement a range of organizational and technical safeguards to protect your data, including:
- Restricted access to project folders.
- Two-factor authentication (2FA) for sensitive logins.
- Encrypted communication tools for file transfer.
- Secure password policies for all internal accounts.
While we take all reasonable precautions, we cannot guarantee absolute security against hacking, third-party interception, or system failures beyond our control.
8. Your Rights
You have full control over your personal data and may exercise the following rights at any time:
- Access: Request a copy of the data we hold about you.
- Rectification: Request correction of incorrect or outdated data.
- Deletion: Request deletion of your data (after contractual obligations end).
- Restriction: Request limitation of how your data is used.
- Objection: Object to certain forms of processing (e.g., analytics).
To make such requests, please contact us at contact@universaldigitalagency.com. We reserve the right to verify your identity before responding.
9. Children’s Privacy
Our services are intended for professionals and businesses. We do not knowingly collect data from individuals under the age of 13. If such information is unintentionally collected, it will be deleted immediately upon discovery.
10. Policy Updates
We may update this Privacy Policy at any time. Revised versions will be posted on our website, and your continued use of our services will indicate agreement to the updated terms. Clients are encouraged to review this policy periodically.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
Universal Digital Agency
Email: contact@universaldigitalagency.com
Website: www.universaldigitalagency.com
