Effective Date: 09-01-2024

Agency Name: Universal Digital Agency

Email: contact@universaldigitalagency.com

Website: www.universaldigitalagency.com

1. Acceptance of Terms

By engaging with Universal Digital Agency (“we,” “us,” “our”), the client (“you,” “your”) agrees to these Terms and Conditions. These terms are legally binding and apply to all services provided by Universal Digital Agency.

2. Services Offered

We provide professional services including but not limited to:

• Video Editing (Short/Reel/Long-form content).
• WordPress Website Design and Development.
• Branding and Graphic Design.
• Social Media Management & Marketing.
• YouTube Channel Management (as an add-on service).

All services will be delivered based on the agreed project scope and timelines discussed at the start of each engagement.

3. Payment Terms

1. All payments are due in advance unless otherwise agreed in writing.
2. Monthly service retainers are billed between the 1st and 3rd of each month. Payment must be cleared by the 8th. Failure to do so may result in suspension of services on the 10th.
3. If dues remain unpaid beyond the 15th, we reserve the right to terminate services and delete or revoke access to hosted materials (e.g., websites, posts, accounts).
4. No services will be delivered without full or agreed partial payment.
5. All payments are non-refundable once work has begun or resources have been allocated.

4. Revisions and Delivery

Projects include a limited number of free revisions as specified in the project agreement.
Additional revisions or out-of-scope requests will incur additional fees.
Delivery timelines may be adjusted if client input, approvals, or content is delayed.

5. Intellectual Property

All content created by Universal Digital Agency remains our intellectual property until full payment is received.
Upon full payment, ownership of the final delivered content will be transferred to the client.
We reserve the right to use work samples for portfolio or marketing purposes, unless explicitly requested otherwise by the client in writing.

6. Client Responsibilities

You are responsible for providing clear content, feedback, approvals, and timely communication.
Delays from the client’s end may impact the agreed delivery timeline, and Universal Digital Agency will not be held liable.

7. Confidentiality

We respect client privacy and agree to keep all materials, data, and information confidential. This does not apply to content that is already public, or that we create and use for marketing purposes with your consent.

8. Termination Clause

Either party may terminate a project with written notice.
If the client terminates after work has begun, all payments made are non-refundable.
We reserve the right to terminate any agreement immediately in case of:

• Abusive, unprofessional, or unethical behaviour.
• Non-payment or late payment.
• Misuse of our time, tools, or resources

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.
We make no guarantees regarding specific outcomes (e.g., traffic, leads, or revenue) unless stated in writing.

10. Force Majeure

We are not responsible for delays or failure to deliver services due to events beyond our control, including but not limited to: natural disasters, power outages, political instability, or internet failures.

11. Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. Any legal disputes must be resolved under the jurisdiction of local courts in Okara, Punjab, unless otherwise agreed.

12. Amendments

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on our website and/or communicated via email.

Acknowledgement

By proceeding with our services, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.